CITYSURFACETRAINING Ltd payment terms are: Full payment at point of
booking. This applies to all account customers unless otherwise
agreed in writing by both parties PRIOR to commencement of works.
Non-account customers must pay in full prior to the commencement of
works.
Account & Non-account customers will be charged 100% of applicable
rate for cancellations within 24 hours of commencement start time.
No discounts are applicable unless agreed in writing PRIOR to
commencement of works. Any document requiring a signature must be
signed by a duly authorised representative.
Defects liability period is 12 months from completion of each item
of contract works OR as agreed in writing between parties PRIOR to
commencement of works.
All access requirements (scaffold/towers, MEWPS) are the
responsibility of the requesting party unless agreed in writing
PRIOR to commencement. Additional charges will be made for access
equipment supplied.
A written request for attendance must be received by email or post
confirming client requirements PRIOR to CITYSURFACETRAINING Ltd
attendance. Any order must contain the following detail must be
received by CITYSURFACETRAINING in order for works to be programmed
Company authorised and recognised Purchase Order Number
The name contact details and title of the person ordering the
work.
Confirmation that they have the authority of their employer to
order such works.
Company name and address.
Site address and contact details.
Contact details of on-site person authorised to accept works
each day. Please note that it is the express responsibility of
the requesting contracting party to inspect and accept (by means
of signature on CITYSURFACETRAINING Ltd portal or paperwork)
completed works daily. Failure to provide such representative
will be deemed as acceptance and signature for all work
completed (subject to alternative arrangements agreed in advance
and in writing between the parties).
Contact details of the Quantity Surveyor (or other person)
responsible for acceptance and payment of the invoices.
Invoice address.
Any other requirements of the purchasing company/individual to
facilitate payment for works need to be provided at the time of
booking and NOT after the event. Any information not requested
at time of order subsequently requested or relied upon after
contract works completion will not be a valid reason for delay
of settlement of invoices.
Photographs as requested by CITYSURFACETRAINING Ltd.
Paint colour (RAL) or manufacturers details and sheen (if
known).
Any special texture, design or other finish relevant to the
works.
Any special or peculiar circumstances or limiting factors
relevant to the location of the works, their surroundings and
the safety of CITYSURFACETRAINING Ltd operatives and those in
the vicinity.
Power supply available 240v/110v.
Lighting condition, i.e. fixed, temporary or task (with
temporary or task lighting it is accepted by the contracting
party that subtle colour difference may be experienced when
permanent lighting is installed). Responsibility for any
variance and subsequent re-visit (and cost) rests entirely with
the requesting party.
Any restrictions on ventilation or requirement thereof.
Parking availability (on site / off site).
Site operating hours.
Notification of any other condition or pre-requisite for the
accurate completion of Method Statements and Risk assessments.
Site induction times/dates.
Failure to comply with clause 8 above places all responsibility of
risk and delay with the requesting contracting party.
CITYSURFACETRAINING Ltd do not agree to acceptance of any
documentation or reference to documentation not supplied and agreed
prior to attendance.
No responsibility is taken for damage caused to the contract works
either during or after the event unless such damage is expressly
attributable to CITYSURFACETRAINING Ltd staff. Subcontract works
will have the adjacent area protected at the time of repair and
removed upon completion.
Construction Industry Scheme - CITYSURFACETRAINING Ltd is paid Gross
under this scheme and our Unique Taxpayer Reference (UTR) will be
supplied upon request.
For all customers, CITYSURFACETRAINING assume that you are the end
user for the purposes of section 55A VAT Act 1994 reverse charge for
building and construction services. CITYSURFACETRAINING will issue
you with a normal VAT invoice, with VAT charged at the appropriate
rate. We will not account for the reverse charge. Only with a valid
VAT, CIS number and a statement confirming that you are not the end
user, will CITYSURFACETRAINING invoice in line with Reverse VAT
Charging.
C.I.T.B - CITYSURFACETRAINING Ltd is not a member of this scheme as
the bespoke nature of our works requires, we train all operatives
ourselves. Therefore, NO deductions under this scheme should be
made.
Failure to gain safe access to the contract works on the day of
booking will be deemed an "abortive visit" and will be charged for
in full.
Works cannot be complete within a live/occupied environment unless
isolated with adequate ventilation. If confirmed that the area is
free and there is unfettered access, should CITYSURFACETRAINING Ltd
arrive and the building be live/occupied this will be classed as an
“abortive visit” and the full charge will stand.
Delays to Sub-Contract work beyond the control of
CITYSURFACETRAINING Ltd (and accepting weather or Force Majeure) but
directly attributable to others may result in additional charges.
The Glass Polishing process requires the removal of some glass. The
polishing process also produces heat. On rare occasions the glass
may crack or break during the restoration process, this can be a
result of thermal stress or more likely to other unknown existing
flaws / imperfections or faults in the glass itself.
CITYSURFACETRAINING Ltd does not take responsibility for this
occurrence. This is due to the glass being already damaged and in
need of replacement prior to our attendance.
CITYSURFACETRAINING Ltd cannot be held responsible for slight
distortions caused by the polishing process (as glass polishing is a
technique of removing material and not adding material) in cases of
distortion beyond the acceptable GGF regulations no charge will be
made.
For jobs where client has supplied paint/specialist coating which do
not match existing OR details supplied by client of required paint
that are incorrect and therefore job cannot progress; FULL charge
for abortive visit will be made. (CITYSURFACETRAINING Ltd, at
additional cost, offer a colour matching service by either a visit
or match to sample provided by client.)
CITYSURFACETRAINING Ltd coatings are supplied in any of RAL, NCS or
BS colour range. Where possible client to supply details of coating
and manufacturer (CITYSURFACETRAINING Ltd may be able to supply
colour references outside of the above colour schemes, which may add
additional cost. However, should a colour not be obtainable a sample
will be required and matched as stated in the above clause.
All estimates, costs and invoices are stated in United Kingdom
Pounds Sterling (£UK).
